Frequently Asked Questions (FAQ)

BlackChurchTok FAQ

​​Here are the answers to some Frequently Asked Questions (FAQ). Let us help you! If you cannot find the answer to your question on this page, please email us at contact@blackchurchtok.com

​

Can I return or exchange my order?

​

Due to the nature of the services and products, all digital sales are final. No refunds on ebooks or promotional services will be issued. If you would like to adjust your promotional package, please notify our team of your request within 24 hours of publication. Requests received after 24 hours of posting will be accepted or denied at our team's discretion.

For physical sales, we will only accept unworn items in their original condition within 7 days of receipt of delivery. Please note that after 7 days, all sales are final. Take care to ensure that you view our sizing charts and select the correct sizing before purchase. No exchanges or returns are permitted after 7 days of delivery.

​

If our team makes an error, please let us know, and we will resolve the matter for you.

Shipping fees are non-refundable. 

​

​

When will my order be shipped?

​

Your shipping cost is displayed at the point of checkout. Please allow 2-7 business days for processing an order and up to 10 business days for pre-ordered items. Items will be shipped immediately after processing. 

​

Can I cancel my order?

Orders that have not been shipped may be canceled. There is a $5 non-refundable processing fee for all pre-shipped order cancelations. Your refund will take 5 to 7 business days to process once the order is cancelled. Once an order has been dropped off for shipment, we cannot cancel the order. 

​

When will I receive my order?

We offer USPS Priority Mail to most domestic locations. We do not currently ship internationally. When your order has been shipped, you will receive an email with tracking information. If there are no shipping delays, orders shipped through standard shipping will arrive within 3 to 4 business days after processing. We are not responsible for shipping carrier delays regarding your order. 

​

I never received my order. What should I do?

If your order says delivered and you did not receive it, please contact USPS/UPS and file a claim. BlackChurchTok is not responsible for missing packages after USPS/UPS states it was delivered. 

​

Please ensure that your address, including the apartment number and any additional delivery instructions, is correct before placing your order. BlackChurchTok cannot take responsibility for incorrect information.

​

We do not issue refund for packages that state being delivered or refused. If you refuse any shipments from BlackChurchTok, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.